Frequently Asked Questions

We answer all your questions about our Lightboards.

Who are your customers?

Answer:

We serve mostly educators. We have worked with schools, universities and even corporate training institutions in Singapore. We are also a choice supplier to production studios in Singapore. 

When can I expect delivery?

Answer:

The Lightboards are an individually built product hence, delivery typically takes approximately 10-12 days. We may have some in-stock at the moment, so do contact us for more information. 

Can I try it first?

Answer:

Yes. You are welcome to arrange a visit to our office to try out the Lightboard for yourself. You may not be able to record a high-quality video and audio session but it does give you a feel for things. 

What camera should I use?

Answer:

You require a camera which allows for manual exposure. There are certain apps available on the iPhone and other Android phones that allow you to capture high-quality video. For audio, you need a lapel microphone. There are plug-in solutions for phones too. 

Can I return the item?

Answer:

Yes. If for whatever reason you are unhappy with the product, you have 7 days to return for a full refund. However, any custom builds/upgrades are non-refundable. 

Is there a warranty on the lightboards?

Answer:

Yes. There is a one-year warranty for everything on all our Lightboards. 

What kind of markers should I use?

Answer:

There are a couple of options, each with it's own pros and cons. After much testing, we settled on the Pilot V-Board Marker Pens. We usually go with Red and Orange. 

How do I clean the glass?

Answer:

We use a paper towel to wipe the marker stains off the board first, and then we spray a layer of glass cleaner. After that, we use a squeegee to clean. We then wipe the board down with a microfibre towel.

Do you ship outside of Singapore?

Answer:

This depends. We have to make sure there is a reliable logistics service for your area. Do contact us and we will be able to advise you on this. 

My question is not listed here.